Target and CARMS

2. Number of additional charges added onto an account after a Claim has been issued.
4. To access a child activity in CARMS you must first click on a ****** activity.
7. This is a green icon in Target and is used for adding notes.
9. If a customer is unable to have a meter installed they can be billed on ******** charge.
11. Data capture can be held for a customer in the ******** Info screen.
13. Target’s online help tool.
17. Severn Trent’s Credit Recovery System.
18. *** ********* history displays all changes in Target that have happened on an account.
21. In CARMS your pending ********* will flash red if there is work to be done on an account.
23. The lightning bolt icon in Target is used to ****** for an account.
24. When a customer is billed based on the rateable value of their property.
27. Severn Trent's main billing system.
28. If two properties have been merged into one the property will have been substantially *******.
30. Waste water that requires a greater amount of treatment than ordinary domestic waste.
31. If a colleague is working on an account in CARMS you will have **** **** access on the account.
32. A very important special condition will have a *** ***** on the account.
33. When issuing a letter in CARMS you must remember to tick this box.
34. To update employment details in CARMS you must select ******** Management.

1. If a customer pays in full and the account is in CARMS the account will ****.
3. If there is a judgment on the account and passive debt. The account will have two ******** in CARMS.
5. Used in Target to review previously worked accounts.
6. When a customer is billed for the amount of water they use.
8. Each customer has their own unique ***** ****** number.
10. In CARMS the ********** Summary shows an overview of the number of debtors we have on an account.
11. Debt on an account after a Claim is referred to as ******* charges.
12. A memo in CARMS which scrolls across the screen.
14. A customer’s data of birth is form of **** *******.
15. When a customer is billed for several properties under one account number.
16. In Target ******* History records telephone calls, memos and correspondence.
19. An RST1 is also referred to as a ********** Notice.
20. The first customer listed on an account in Target is the *******.
22. Can be an actual or an estimate.
25. Work held in Target that is waiting to be worked is called an ******** queue.
26. In CARMS standard history details everything that has happened on the account in CARMS.
29. Another name for Severn Trent’s recovery system.