Tax Collector Times

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Across
  1. 3. Mr. Harrison is our Branch ________
  2. 4. Hazmat testing is good for ________ days
  3. 6. The biggest discount for property taxes is offered in this month
  4. 9. The Tax Collector is Jim ________
  5. 13. In October 23 you could win raffle tickets for reaching 100 ________
  6. 15. Kernan and ________ have drive thru services
  7. 16. ________ tax payments are paid starting in November
  8. 17. Mandarin and ________ offer oral testing
  9. 18. In addition to Hogan and Soutel this office offers fingerprinting
  10. 20. In October 22 the Customer Service Center had their own ________ league
  11. 24. November 28 -29 are ________ days
  12. 25. To renew a registration for a military member with OOS insurance we need the insurance card and military ________
  13. 27. The acronym AHT means Average ________ Time
  14. 28. ________ Lane is for customers that want to pay for their registration renewal online and pick up in office
Down
  1. 1. The ________ rate is the percentage of callers that complete the survey
  2. 2. ELDT stands for Entry Level Driver ________
  3. 5. The customers should be able to hear your ________ when you talk
  4. 7. ________ Services handles lienholder requests
  5. 8. One of the 3 locations that does not do road testing
  6. 10. We do not have access to a customer’s renewal pin ________
  7. 11. ________ Delivery is the initiative to provide "White Glove" service to the customers
  8. 12. We have ________ branch locations
  9. 14. Answering 80% of our calls in 60 seconds or less is the ________ Level Agreement
  10. 19. The Plan of the Day is updated ________
  11. 21. Testing (except Hazmat) is good for ________ year
  12. 22. 96.99 is our Customer ________ Rating
  13. 23. You could also win tickets for having at least ________ surveys
  14. 26. Price of Homeless or poverty level ID card