Across
- 3. If you notice an error on customer correspondence who shoudl you let know?
- 6. TCF issues are regularly discussed at which committee meeting?
- 8. Outcome three is all about customer ______?
- 10. An expression of dissatisfaction is also known as what?
Down
- 1. We continually use and log this in order to ensure we are aware of the customers needs and issues.
- 2. The emphasis of the six customers is ensuring we treat all customers how?
- 4. What scheme do we have for individuals or teams that provide outsanding customer service?
- 5. We aim to ensure that we all take ______ for delivering fair treatment to customers whatever the situation.
- 7. How many consumer outcomes have the FCA defined to encourage consistent practices and behaviours for treating customers fairly?
- 9. Which two of the six outcomes is not applicable to Diligenta? (3 letters, then 4)