Across
- 3. TCF issues are regularly discussed at which committee meeting?
- 4. The emphasis of the six customers is ensuring we treat all customers how?
- 6. How many consumer outcomes have the FCA defined to encourage consistent practices and behaviours for treating customers fairly?
- 7. Outcome three is all about customer ______?
- 8. An expression of dissatisfaction is also known as what?
- 9. Which two of the six outcomes is not applicable to Diligenta? (3 letters, then 4)
Down
- 1. If you notice an error on customer correspondence who should you let know?
- 2. What scheme do we have for individuals or teams that provide outstanding customer service?
- 4. We continually use and log this in order to ensure we are aware of the customers needs and issues.
- 5. We aim to ensure that we all take ______ for delivering fair treatment to customers whatever the situation.