Across
- 1. feeling or showing concern for or kindness to others
- 3. pleased or content with what has been experienced or received
- 6. done or happening at the expected time
- 7. extremely good or of very high quality
- 10. The act of being sensitive to the thoughts and experience of another
- 11. behaving in a way that shows you like someone and are ready to talk to them or help them
- 12. having the ability to wait or do something for a long time without getting angry
Down
- 1. A process by which information is transferred from one one or person to another
- 2. A state of joy, pleasure and well being
- 4. A state of being trustworthy
- 5. The quality of being faithful
- 8. Someone who patronizes your products or services
- 9. The act of hearing the request of a customer
- 13. The state of being unusually good or outstanding