TCOE Business Day of Job

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Across
  1. 3. Allows callers to be automatically transferred to an extension; a virtual receptionist
  2. 5. IP number is the number the customer uses
  3. 8. A customer setting; open access port for information to route through
  4. 9. Wifi provided to a designated area
  5. 11. Provides a backup connection keeping customers online during times of service or power interruption- battery backup provided
  6. 12. IP stays the same over time (3 words)
Down
  1. 1. The order in switch numbers roll when previous line is busy
  2. 2. Restrictions on the modem, i.e. pass through mode- Internet only no wifi
  3. 4. Add equipment/load statistics only
  4. 6. The packet of information that we send to the modem to tell it what speed services to allow
  5. 7. Provides advanced-feature Private Wifi and Guest Wifi Networks
  6. 10. An appointment that has to be scheduled ASAP