Across
- 2. The best method of transmitting an message
- 3. Words that have special meaning to a group of experts that the average person would not understand
- 7. recall When we recall the information that we prefer or that helps us and we ignore other information
- 8. A learned set of assumptions that shape our perceptions of the world and shapes our values, attitudes, and behaviours.
- 9. Natural body language that reinforce or enhance verbal communication
- 10. Educated guess based on facts
- 12. External or internal factors that interfere with communication
- 13. The process of transferring information and shared meanings among two or more people
- 15. When we ignore something because we become used to it.
- 16. Poor judgments based on misperceptions
- 18. Making sense of a message: interpreting the words and symbols of a message
Down
- 1. The study of body language
- 3. Personal evaluation based on our beliefs
- 4. Verifiable, measurable information
- 5. The filter through which we understand reality
- 6. The receiver's reaction to the message as communicated by the sender
- 11. Quantifiable information about an individual such as age, gender, and education level
- 14. zone Space around people where we only want to allow people who are emotionally close; usually about 40 centimeters (or 16 inches)
- 17. Choosing the words or symbols to communicate the message