Across
- 4. We are a resource to other in our group, demonstrating the "S" in the CARES Model by sharing with each other.
- 6. What we use to sign into our system each day.
- 7. Application we use to perform maintenance and service on customer's accounts.
- 10. Tool used to help walk a customer through online banking
Down
- 1. Outdated version of EDGE. HAHA.
- 2. Of vital importance to make sure we can accurately assist our customers and give accurate solutions.
- 3. Our PNC Bible. Encyclopedia of PNC procedures, policies, and overviews.
- 5. Check your emotions when you login to you PNC systems each day.
- 8. Keeping open communication and updates.
- 9. Application for ensuring accurate KYC and keeping track of what we've assisted the customer with. Help with proper verification and fraud prevention.