Across
- 3. identifying and protecting our customers and their accounts
- 6. ending calls in a way that lets the customer know that they are an important part of PNC
- 8. engaging with a customer and showing them how to be in control of their financial health
- 9. call control, flow, and core focus for how we handle every customer interaction
- 10. we are it. our tone, the information we provide, we are what opinions and feelings about pnc are based on
Down
- 1. enhancing the customers quality of life with PNC
- 2. the goal for each call, solving both spoken and unspoken issues so the customer doesn't have to call back
- 4. providing the required attention to detail and probing questions that show we are listening to the customer
- 5. Performance, quality of life, respect, teamwork, customer focus, diversity and inclusion, integrity
- 7. applying this to the brand, peers, and customers always