Team 6 December Raffle Crossword

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Across
  1. 6. Survey sent to the customer.
  2. 7. Showing the customer (blank) will improve your CSAT.
  3. 10. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  4. 11. How much weight does 2DRR have.
  5. 12. Being (blank) with the customer will improve your 2DRR
  6. 13. How should you end every call with a customer?
  7. 14. Complementing the customers (blank)can increase your CSAT
  8. 15. Asking strong (blank) questions can help identify the customers core issues.
  9. 16. What is Tori's dogs name?
  10. 18. An efficient (blank) can improve your 2drr.
Down
  1. 1. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  2. 2. Best tool customers can use instead of calling customer service.
  3. 3. How many senior service agents are on team 6?
  4. 4. Customer-centric (blank) will increase both your CSAT and 2DRR
  5. 5. Set clear and concise (blank) to ensure that the customer does not need to call back.
  6. 8. What is one of the KPI's we are focusing on this month?
  7. 9. Avoid excessive (blank) while on a call to improve your CSAT.
  8. 11. How much weight does the CSAT have?
  9. 13. What is Andy's dogs name?
  10. 17. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.