Team Arthur's Crossword Puzzle

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Across
  1. 3. Management – Name of the program?
  2. 4. – There is no I in _____
  3. 5. - Ineligible /deceased
  4. 7. - Member refuses program, what do you do?
  5. 9. - what do call our customers
  6. 12. -Completed assessment
  7. 13. Tone - When you enroll a member what RM Option do you use
  8. 14. - Who call after you call WDE number when working with PDM
  9. 15. - Trevor Arthur is what to you?
  10. 16. - Where to find your script/tools
  11. 17. – Who scores you for your calls
  12. 19. – Where do you work at
Down
  1. 1. – Define GBD
  2. 2. – MSK Items equals…
  3. 6. - Post Discharged Management (Inpatient)
  4. 7. - PDM/CCM
  5. 8. - Word for word, line for line
  6. 10. - Workspace Desk addition
  7. 11. What is the most important factor of a call?
  8. 18. – Complex Case Management (Outpatient)
  9. 20. - What is your Title