Team Burson

4. Type of transfer used when a complaint is present.
5. Requirement to detect and prevent money laundering.
8. If a customer threatens to go to Instagram and post all of their horrible experiences with the application process; what type of complaint would it be.
10. We can proactively offer decline reasons to callers (T/F).
11. A GP (General Purpose) application is considered archived at how many days after submission?
12. Regulation to address insider trading.
14. Number of business days to receive decline letter.
16. System used for relationship verification.
17. If a customer is declined with an FS/FD AND BH review rule present, who do you warm transfer to?
20. When starting an application, we no longer ask if a customer has any of these items on a direct mail call.
21. Capturing the customer's name, address, DOB, SSN and other identifying info is part of what regulatory requirement?
25. Max # of minutes a customer can be placed on hold.
26. A Re-evaluation requires you to obtain and document permission to pull credit when the customer indicates this item has been updated.
27. If we are updating the address or completed a FS for Consumer statement, what group do we route to?

1. For non-urgent updates on approved applications, when should customers contact customer service after what event?
2. Toggling (briefly switching auxes to reset your time available)is an example of what conduct violation?
3. Maximum seconds of silence you can have on a call.
6. Expression of dissatisfaction.
7. Regulation that covers protection from discrimination.
9. System used to clear CS,AM,NM,BFSSN, review rules.
13. Regulation to prevent predatory Lending
15. Deliver time for GP card.
18. If a customer says "I can't believe I've been transferred around so many times! you're the 5th person I spoke to. This is ridiculous!" What type of complaint would this be?
19. If the customer is declined due to a 4506T being needed to validate income, which group would you route to?
22. Applicants in sanctioned countries may be declined due to this requirement.
23. If an FS review rule is present and we are declining for UTV ITIN, what form does the customer need to submit?
24. What word is missing from this disclosure that changes the meaning? By providing us with your cell phone number, you affirm you are the owner of the number or authorized to provide it and agree that we may contact you by any means, including automatic services, prerecorded or artificial voice messages, calls, text messages or any other data or voice transmission technology. Mobile carrier charges may apply.