Team Capron - Customer Service Week

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Across
  1. 3. Company used for roadside assistance
  2. 6. Coverage in the event of a flood
  3. 7. Loss history exchange report provided by LexisNexis
  4. 10. Damage done maliciously to a vehicle
  5. 11. Liability verification for LA/MO/OK
  6. 14. "This call may be recorded and/or ______."
  7. 17. An event that requires Progressive to make a payment
  8. 18. Third party involved in claim
  9. 19. System used to set up repairs
  10. 21. Claim that already exist
  11. 22. Policy is no longer in force
  12. 23. Greeting
  13. 25. Legal process to sue third party
  14. 28. State that does not participate in the Loyalty Rewards Program
  15. 29. Vessel used for travel on water
Down
  1. 1. An amount the policyholder agrees to pay in the event of a loss
  2. 2. Documentation in claim station
  3. 4. Document that describes the type of risk being insured
  4. 5. Type of damage when airbags have deployed
  5. 6. Policy type
  6. 7. Abbreviation for the system used to locate an Org
  7. 8. A communication behavior
  8. 9. When the cost to return the IV to pre-accident condition is more than the actual cash value
  9. 12. State that has its own rate messaging
  10. 13. Loss to your vehicle when impacted by another vehicle
  11. 15. Uninvolved party that saw the incident occur
  12. 16. Policy in force
  13. 20. Check issued by Progressive
  14. 24. Verbally expressed emotion
  15. 26. Optional coverage that provides reimbursement when vehicle has been involved in a loss
  16. 27. Symbol used on keyboard prior to severity of damage