Across
- 1. system used to submit rx miod's
- 5. 3rd party claim liability (auto/home insurance)
- 6. houses provider information
- 9. where member payment information is stored
- 10. system used to locate accounts & PA's
- 12. when members communicate via chat
- 13. verification required before accessing a member account
- 14. unique alpha numeric # assigned to an intent
Down
- 2. system used to review member appeals
- 3. external system used to locate medicare accounts
- 4. houses all job aids; source of truth
- 7. houses member correspondences
- 8. accounts requiring a referral
- 11. account types with no referral needed