Across
- 4. We cannot provide any _______ to help the customer identify what the MMN/Password is.
- 5. For the customers address, we cannot provide the ______ and state when verifying.
- 9. _______ are allowed for bank of last payment verification.
- 11. "May I have the MMN/Password on _______ account, please?"
Down
- 1. What is required when assisting a branch representative
- 2. Even something as small as releasing the first character of the mother's maiden name or _________ can give a fraudster enough fuel to try and break through our controls in future calls.
- 3. Customer's relationship/name may be provided _______ authentication has been completed.
- 6. For bank of last payment verification, the name of the bank ________ match, we are not able to take into effect bank mergers.
- 7. Third party callers _______ answer security questions when prompting the PRIMARY card member.
- 8. If the customer gives us two Bank of Last Payment options, How many answers can we accept?
- 10. If a customer calls in and gave us the incorrect MMN/Password, we must _______ and move to the next verification.