Team Finding Crossword

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Across
  1. 3. "leave no member stranded"
  2. 4. member of the team who is always reading a book
  3. 5. Ben collects these items (on his desk)
  4. 8. Spent several years in retail before changing careers
  5. 11. How high is the entry way to a parking garage?
  6. 13. Author of a very interesting book
  7. 14. Where overseas calls are transferred
  8. 15. The bain of every agent's existence
  9. 17. Adhering to scheduled times
  10. 20. Where the veh is being towed
  11. 23. Has a second career as a hair stylist
  12. 24. Type of deduction for failing to explain correct coverage to member and service provider.
  13. 26. Status of many roads, particularly turnpikes
  14. 28. The state with road services capped at either $50. Or $100.
  15. 31. Paraphrasing some aspect of the call to reassure member heard and understood what member said.
  16. 34. Used to extricate veh from mud or snow
  17. 35. Reason to transfer flat tire to claims
  18. 36. The name of the new mapping system deploying in One Road.
  19. 37. "no out of pocket expenses"
  20. 38. Often a PA for minor roadside services
Down
  1. 1. The period between ojt and tenure
  2. 2. State with virtually unlimited service limited
  3. 4. Member of the team who likes to travel
  4. 6. Location of headquarters for USAA
  5. 7. Tow equipment other than wheel lift
  6. 8. Master Chief
  7. 9. Click it every day in order to be paid
  8. 10. member of the team who has a tiny stuffed dragon on their desk
  9. 12. Travels a long distance to get to work every day
  10. 16. Member of the team who enjoys camping at pancake bay
  11. 18. Request for repayment for out of pocket expenses
  12. 19. "i'm sorry your car won't start"
  13. 20. former member of the team with a beard
  14. 21. Who you call when you can't secure service
  15. 22. Retired from one job only to start another one
  16. 24. When time frame for service ranges from 1 to 3 hours
  17. 25. Where the keys are often left
  18. 27. "my tow truck hasn't arrived yet and i've been waiting 2 hours"
  19. 29. what number do USAA members sometimes think is their member number instead
  20. 30. Keeping the vehicle overnight before towing to repair location
  21. 32. Successfully getting a valid credit card number from an otherwise non-covered member
  22. 33. Method of taking calls when the system is down