Team Finding Crossword

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Across
  1. 4. "no out of pocket expenses"
  2. 5. member of the team who has a tiny stuffed dragon on their desk
  3. 8. Spent several years in retail before changing careers
  4. 10. Request for repayment for out of pocket expenses
  5. 13. former member of the team with a beard
  6. 15. Where the keys are often left
  7. 17. Type of deduction for failing to explain correct coverage to member and service provider.
  8. 20. The state with road services capped at either $50. Or $100.
  9. 21. "i'm sorry your car won't start"
  10. 24. Location of headquarters for USAA
  11. 25. Travels a long distance to get to work every day
  12. 27. Click it every day in order to be paid
  13. 29. Reason to transfer flat tire to claims
  14. 30. "leave no member stranded"
  15. 31. Method of taking calls when the system is down
  16. 32. Adhering to scheduled times
  17. 34. Retired from one job only to start another one
  18. 35. State with virtually unlimited service limited
  19. 36. member of the team who is always reading a book
  20. 37. Author of a very interesting book
  21. 38. When time frame for service ranges from 1 to 3 hours
Down
  1. 1. Who you call when you can't secure service
  2. 2. Member of the team who likes to travel
  3. 3. Tow equipment other than wheel lift
  4. 4. How high is the entry way to a parking garage?
  5. 6. Paraphrasing some aspect of the call to reassure member heard and understood what member said.
  6. 7. Member of the team who enjoys camping at pancake bay
  7. 8. Master Chief
  8. 9. Has a second career as a hair stylist
  9. 11. what number do USAA members sometimes think is their member number instead
  10. 12. Used to extricate veh from mud or snow
  11. 14. "my tow truck hasn't arrived yet and i've been waiting 2 hours"
  12. 16. The period between ojt and tenure
  13. 17. Where overseas calls are transferred
  14. 18. Often a PA for minor roadside services
  15. 19. Where the veh is being towed
  16. 22. The name of the new mapping system deploying in One Road.
  17. 23. The bain of every agent's existence
  18. 26. Ben collects these items (on his desk)
  19. 28. Keeping the vehicle overnight before towing to repair location
  20. 32. Successfully getting a valid credit card number from an otherwise non-covered member
  21. 33. Status of many roads, particularly turnpikes