Team Lubbers April Knowledge Check

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Across
  1. 2. Who do you need to contact in the event that the CLUE report is showing Progressive as the loss company and the caller is disputing an AAF?
  2. 5. Mid-term violations ________ be removed if any driver has had an accident or violation during the current policy term, the violation must have aged past the 35 months (36 for NJ).
  3. 6. If the source code is (B or M) it came back on _______ we can accept proof of a dispute from a policy report, court documents, letter/document from the insurance carrier at the time of the accident, or a copy of an updated MVR dated after we ran ours last.
  4. 7. What state accepts disputes if they can show proof that it occurred in a non-commercial vehicle?
  5. 9. What state charges for accidents and violations for 36 months?
  6. 10. What source code cannot be changed with any type of proof?
  7. 11. What ACC needs to be sent when changing an accident from AAF to NAF with an MVR source code?
  8. 13. Mid-term violations cannot be done in New York and ____________.
  9. 15. True or false: if a customer calls in requesting a mid-term violation within 7 days of the aged violation, we can remove it the call date.
Down
  1. 1. Who reviews any accident or violation proof disputes?
  2. 2. A UDR should always be removed the _________ day that it was added.
  3. 3. If the source code is C, D, E, H, J, L, N, or V it came back on the _____ report and we can accept proof of a dispute from a policy report, court documents, letter/document from the insurance carrier at the time of the accident, or a copy of an updated Clue Report from LexisNexis.
  4. 4. What ACC needs to be sent when changing an accident from AAF to NAF with a CLUE source code not reported by Progressive?
  5. 7. If the caller advises at time of bind or when adding a driver that an accident that is coming up at fault was actually not at fault, we need to update the accident to ______ and advise what proof needs to be sent in based on the source code to keep it from changing back.
  6. 8. What source could would allow you to just remove it if the customer/agent advised it was added in error without proof or with a description of the incident?
  7. 12. True or False: MVR points and Progressive points are the same thing.
  8. 14. What state charges for accidents and violations for 39 months?