Across
- 2. An awesome manager who is always willing to help
- 3. A leading audio brand founded in 2006 by Dr. Dre and Jimmy Iovine.
- 5. A smartphone that combines an mp3 player, a tablet, a digital camera and a cellular phone.
- 6. A media player program that can play digital music files, podcasts, movies, tv shows and audio books. It is also connected to the __music store
- 7. A consumer of products that are purchased from a company for personal or professional use
- 11. An extended warranty that lengthens and expands the scope of coverage
- 13. A program downloaded by a user to use on a mobile device and in some cases a laptop.
- 16. A guarantee or promise which provides assurance by Apple to the customer regarding coverage on a device
- 18. To seek and uncover information about a customer’s issue.
Down
- 1. Knowledge base, commonly used in reference to the data base of support documents searchable from iLog
- 2. An individual in a customer-facing AppleCare Support position.
- 4. An American multinational technology company headquartered in Cupertino, California that designs, develops, and sells consumer electronics, computer software, and online services.
- 6. Apple's mobile operating system used by iPod touch, iPhone and iPad
- 8. A way to monitor the status of telephone queues for AppleCare support in real-time
- 9. A tablet computer that has a touchscreen interface.
- 10. The place you call when there is an unplanned absence from work
- 12. A laptop that is light-weight and has a display in high resolution, it also features a force touch trackpad.
- 14. A portable electronic device for playing and storing digital audio and video files.
- 15. One of the places to check for resources if an answer is not found on kbase.
- 17. The second month in the year; valentines day is celebrated in this month.