Across
- 2. You should only ___________ for a caller's problem if it was truly the company's fault.
- 3. In American cars, these lights are made of amber plastic. (two words)
- 4. Sound equipment often made with vacuum tubes or transistors.
- 5. When dealing with a customer service call, you should show __________ with the caller's problem.
- 6. Done willingly; not forced.
- 10. A metal rectangle with a car's identification numbers and letters. (two words)
- 12. Uncomfortable, embarrassing, inconvenient.
- 13. An electrical component that stores charge.
Down
- 1. Each country develops its own ___________ about car safety.
- 2. To take something into ____________ means to consider it.
- 7. Orders; instructions.
- 8. This car safety feature holds you back so that you don't fly forwards into the dashboard.
- 9. To take something for ___________ means to act as if something is a fact that will always be true.
- 11. Household __________ include refrigerators, washing machines, and stoves.
- 14. This car safety feature is soft.