Technology Support Crossword

Edit Answers
123456789101112131415161718192021222324252627282930313233343536373839404142434445464748
Across
  1. 3. VPN replacement not available to all users yet
  2. 9. call integration software for PI sales and service employees
  3. 11. group that cannot currently us ODTs
  4. 12. offices 00123 or 02050 are part of this
  5. 16. this field is populated in chat & SRM tickets but should often be edited by the L1 agent
  6. 17. MFA method for Cyberark login
  7. 18. the only field on the ticket that should note be reviewed/updated on a callback not assigned to an L2 agent
  8. 19. an "extra" Remedy step required by certain password, hardware, and OS scripts.
  9. 22. a different version of Java is available for users who work with _______________
  10. 23. 3x3s now use the same password as these IDs
  11. 24. updated frequently by seniors and SR about P2 and other outages, this resource should be checked throughout your day
  12. 25. the nonhuman ID that is the 'submitter' on phone interactions
  13. 28. the number of digits used for a knowledge ID
  14. 30. first choice location for finding warranty info
  15. 31. Adjusters use this software for vehicle estimating
  16. 33. what GRS stands for
  17. 34. X1 runtime errors are almost always resolved by verifying settings in this application
  18. 35. this breakfix team only handles laptops and tablets
  19. 40. nickname for Real Time Client
  20. 41. Liberty's social media platform
  21. 43. # of screenshots can be added to one work detail in Remedy
  22. 44. app used to remote over to LM computers on and off VPN
  23. 45. where to go to log off/reset Legal Files profiles
  24. 46. LM chat app that can be utilized off VPN
  25. 47. the only supported external file sharing platform
  26. 48. this info is required for all PMCF escalations
Down
  1. 1. MFA method for ZPA login
  2. 2. incorrect direct dials in P@L need to be updated by this person
  3. 4. only 2 headsets approved for use with AAfD and both are this brand
  4. 5. this adobe product reached 'end of life' on 12/31/2020
  5. 6. The 'BL' in BLCC, (formerly CICC)
  6. 7. managers should order replacements for out of warranty laptops here
  7. 8. never add notes to a ticket in this status
  8. 10. some users access CVO via local install while others use this
  9. 13. contractors use this platform as an alternate to MCDC
  10. 14. number of teams that accept HOT tickets
  11. 15. platform supporting Claims and Distribution organization where their standard work is housed
  12. 20. when connected to the VPN using this, IP shows as a 192. local
  13. 21. unsupported internet connection for phone systems
  14. 26. CVO is used to handle these claims, for both PI and CI
  15. 27. our Remedy group (without dashes and spaces)
  16. 29. X1 permission errors and some runtime errors are resolved by giving the user full permission to this folder
  17. 32. this platform is used to create CI auto policies
  18. 36. current OneDrive retention policy
  19. 37. AAfD 1.7 is for these users only
  20. 38. the C in CI
  21. 39. this Remedy team support many CI rating and underwriting apps
  22. 41. this UW workflow application is only for use in Internet Explorer
  23. 42. # of years LM laptops are warrantied for