Technology Support Crossword

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Across
  1. 7. the C in CI
  2. 13. 3x3s now use the same password as these IDs
  3. 14. an "extra" Remedy step required by certain password, hardware, and OS scripts.
  4. 16. when connected to the VPN using this, IP shows as a 192. local
  5. 23. what GRM stands for
  6. 25. this platform is used to create CI auto policies
  7. 27. the nonhuman ID that is the 'submitter' on phone interactions
  8. 29. this Remedy team support many CI rating and underwriting apps
  9. 32. the number of digits used for a knowledge ID
  10. 34. where to go to log off/reset Legal Files profiles
  11. 35. platform supporting Claims and Distribution organization where their standard work is housed
  12. 36. CVO is used to handle these claims, for both PI and CI
  13. 38. X1 permission errors and some runtime errors are resolved by giving the user full permission to this folder
  14. 40. some users access CVO via local install while others use this
  15. 45. first choice location for finding warranty info
  16. 46. our Remedy group (without dashes and spaces)
  17. 49. unsupported internet connection for phone systems
  18. 50. VPN replacement not available to all users yet
Down
  1. 1. this breakfix team only handles laptops and tablets
  2. 2. offices 00123 or 02050 are part of this
  3. 3. The 'BL' in BLCC, (formerly CICC)
  4. 4. managers should order replacements for out of warranty laptops here
  5. 5. incorrect direct dials in P@L need to be updated by this person
  6. 6. Liberty's social media platform
  7. 8. updated frequently by seniors and SR about P2 and other outages, this resource should be checked throughout your day
  8. 9. MFA method for ZPA login
  9. 10. app used to remote over to LM computers on and off VPN
  10. 11. a different version of Java is available for users who work with _______________
  11. 12. what GRS stands for
  12. 15. contractors use this platform as an alternate to MCDC
  13. 17. the only field on the ticket that should note be reviewed/updated on a callback not assigned to an L2 agent
  14. 18. # of screenshots can be added to one work detail in Remedy
  15. 19. number of teams that accept HOT tickets
  16. 20. only 2 headsets approved for use with AAfD and both are this brand
  17. 21. this adobe product reached 'end of life' on 12/31/2020
  18. 22. this field is populated in chat & SRM tickets but should often be edited by the L1 agent
  19. 24. this UW workflow application is only for use in Internet Explorer
  20. 25. never add notes to a ticket in this status
  21. 26. X1 runtime errors are almost always resolved by verifying settings in this application
  22. 28. group that cannot currently use ODTs
  23. 30. the only supported external file sharing platform
  24. 31. # of years LM laptops are warrantied for
  25. 33. AAfD 1.7 is for these users only
  26. 37. this info is required for all PMCF escalations
  27. 39. LM chat app that can be utilized off VPN
  28. 41. MFA method for Cyberark login
  29. 42. nickname for Real Time Client
  30. 43. call integration software for PI sales and service employees
  31. 44. current OneDrive retention policy
  32. 47. where we can search by n number to see a user’s machine info including all installs, BIOS version, and last connection type
  33. 48. Adjusters use this software for vehicle estimating