Across
- 4. Disconnected for non payment.
- 7. Someone that guarantees payment for another Business Partner in the event that they can't pay.
- 8. Smart/digital meter
- 9. This tab under Utilities Collections will show exactly how much a customer would need to pay to restart service if their CA was already DNP.
- 12. The facet you navigate to in order to see previous tasks and Interaction Records.
- 13. A panel which serves as a distribution point for power throughout a home or a business, and contains circuit protective devices.
Down
- 1. The process of starting electric service at a premise.
- 2. An interactive screen that allows CSRs to obtain and verify key customer information, quickly view delinquency info, easily navigate to commonly used applications, and even view info provided by customers through the IVR.
- 3. Term used to refer to someone wrongfully obtaining and using another person's personal data in some way that involves deception for economic gain.
- 4. Process of methodically communicating with customers to ensure the collection of accounts receivable, including collection notifications, call campaigns, deactivating payment arrangements, security deposit requests, and creation of disconnection orders.
- 5. Enclosed unit that is supplied with electricity and/or gas, ex: single-family home, apartment, or condo.
- 6. The process of stopping service at a premise per the customer's request.
- 8. Customer's authorization for DE to automatically debit their bank account for the payment of bills rendered by the company (taken from checking or savings).
- 10. Use this tool to report a broken street light or fixture, request new light installations or LED lighting, report light too dim/bright, and receive updates on repair status.
- 11. A prohibition against disconnecting service to residential customers who meet eligibility requirements established by NCUC and SCPSC.