Telecom 101

3. Means of two-way communication between two or more points.
7. Local access and Transport area of a telephone company.
8. A practice in which customers are billed for enhanced features such as voicemail, caller ID and call waiting that they have not ordered.
10. A device or setup that finds the best route between any two networks, even if there are several networks to traverse.
12. Service Provider
14. Service level agreement
15. A signal path of specified bandwidth for conveying information.
17. The master station through which all communications to, from and between micro-terminals must flow.
19. Device that connects computer terminals and hosts through analog links by converting data signals to analog and back again.
22. The physical location where communication carriers terminate customer lines and locate the switching equipment that interconnects those lines.
23. Wide Area Network
24. Local Area Network - Private transmission network interconnecting offices within a building or group of buildings and usually designed to convey voice, data, video, or fax.
27. Two or more information services or destinations linked via communication media to exhange information. It can be as simple as a cable strung between two computers a few feet apart or as complex as hundreds of thousands of computers around the world, linked through fiber optic, cables, phone lines and satellites.

1. Any and all information, facts, numbers, letters, symbols, etc. which can be acted on or produced by the computer.
2. A package that includes several products for one price.
4. To replace something with a more useful version or alternative
5. Determines the rate at which information can be transmitted across a medium. Usually measured in bits, kilobits, megabits, or gigabits.
6. Traditional wired phone service
9. Phone sweitching system, usually installed in a service provider's central office, that provides dial tone and features to end users.
11. Individual channels or circuits that can be grouped.
13. The documents filed by a carrier describing their services and the payments to be charged for each.
16. _________ is like having your own private mailbox on a network.
18. The term used to describe what occurs when a customer's long distance service is switched from one Long Distance company to another without the customer's permission.
20. When a service or site runs into technical trouble and you can no longer gain access to it, it's ________.
21. A program that can trace the route a message takes from your site to another.
25. Plain Old Telephone Service
26. A technique that allows voice to be carried in a portion of the bandwidth of an Ethernet signal that is carrying IP traffic.