Across
- 1. A telephone function in which a selected stored number can be dialed by pressing only one key.
- 4. A physician or other healthcare provider who enters into a contract with a specific insurance company or program and by doing so agrees to abide by certain rules and regulations set forth by that particular third-party payer.
- 7. A business telephone system that allows for more than one telephone line.
- 8. A set dollar amount that the patient must pay for each office visit. There can be one copayment amount for a primary care provider and a different copayment amount (usually higher) to see a specialist or to be seen in the emergency department.
- 13. A commercial service that answers telephone calls for its clients.
- 15. An applied science concerned with designing and arranging things needed to do a job in an efficient and safe way.
- 17. A succession of syllables, words, or sentences spoken in an unvaried key or pitch.
- 20. A feature that identifies and displays the telephone numbers of incoming calls made to a particular line.
- 23. A telephone call in which a caller can speak with several people at the same time.
- 24. An unexpected, life-threatening situation that requires immediate action.
Down
- 1. A system for examining and separating into different groups; in the healthcare facility, it means determining the severity of illness that patients experience and prioritizing appointments based on that severity.
- 2. The process of assigning degrees of urgency to patients’ conditions.
- 3. Ability to communicate effectively in two languages.
- 5. A telephone feature that allows calls made to one number to be forwarded to another specified number.
- 6. A set of headphones with a microphone attached, used especially in telephone communication.
- 9. mail An electronic system that allows messages from telephone callers to be recorded and stored.
- 10. A two-way communication system with a microphone and loudspeaker at each station; often a feature of business telephones.
- 11. The use of articulate, clear sounds when speaking.
- 12. An individual or company that provides medical care and services to a patient or the public.
- 13. A system that distributes incoming calls to a specific group or person based on customer need—for example, the customer presses 1 for appointments, 2 for billing questions, and so on.
- 14. The quality of having a sense of what to do or say to maintain good relations with others or to prevent offense.
- 16. A telephone with a loudspeaker and a microphone; it can be used without having to pick up and hold the handset.
- 18. The medical abbreviation for the Latin term statum , meaning immediately; at this moment.
- 19. The depth of a tone or sound; a distinctive quality of sound.
- 21. An acute situation that requires immediate attention but is not life threatening.
- 22. The vocabulary of a particular profession, as opposed to common, everyday terms.