Telephone Techniques Vocabulary

4. The medical abbreviation for the Latin term statum , meaning immediately; at this moment.
5. A telephone with a loudspeaker and a microphone; it can be used without having to pick up and hold the handset.
6. A system for examining and separating into different groups; in the healthcare facility, it means determining the severity of illness that patients experience and prioritizing appointments based on that severity.
7. A feature that identifies and displays the telephone numbers of incoming calls made to a particular line.
14. system A business telephone system that allows for more than one telephone line.
15. The use of articulate, clear sounds when speaking.
18. An acute situation that requires immediate attention but is not life threatening.
19. A telephone feature that allows calls made to one number to be forwarded to another specified number
20. A telephone call in which a caller can speak with several people at the same time.

1. A system that distributes incoming calls to a specific group or person based on customer need—for example, the customer presses 1 for appointments, 2 for billing questions, and so on.
2. A set of headphones with a microphone attached, used especially in telephone communication
3. A two-way communication system with a microphone and loudspeaker at each station; often a feature of business telephones.
8. A commercial service that answers telephone calls for its clients.
9. A telephone function in which a selected stored number can be dialed by pressing only one key.
10. An unexpected, life-threatening situation that requires immediate action.
11. An electronic system that allows messages from telephone callers to be recorded and stored.
12. The depth of a tone or sound; a distinctive quality of sound.
13. A succession of syllables, words, or sentences spoken in an unvaried key or pitch.
16. The process of assigning degrees of urgency to patients’ conditions.
17. The vocabulary of a particular profession, as opposed to common, everyday terms.