TELEPHONE VERBIAGE AND ROOMS DIVISION DEPARTMENT

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Across
  1. 5. by foreseeing his needs, providing timely or immediate attention
  2. 6. is the most important in the hotel.
  3. 8. by calling or addressing by his name, remembering his preferences addressing and greeting him.
  4. 9. vary the size and scope of the hotel.
  5. 12. is very necessary , they work closely in maintaining guest security.
  6. 13. communicate on room status and request for maintenance service.
  7. 15. by foreseeing his needs, providing immediate attention, and complementing the guest.
  8. 16. by anticipating his needs, providing timely or immediate attention and giving suggestion or options.
  9. 17. by knowing the guest's preferences and offering options promptly.
  10. 19. relies upon the front office to provide data on guest history and reservation for sleeping room
Down
  1. 1. which often combines the functions of a marketing and sales department and a food and beverage department.
  2. 2. relies upon the front office staff to provide a daily summary of financial transaction through-prepared night staff.
  3. 3. handles the credit, accounts receivable, accounts payable, and night audit.
  4. 4. must know the occupancy status of a room before attending to plumbing heating or air conditioning problems.
  5. 5. cooperate by relaying message, providing accurate information on vouchers.
  6. 7. potential house count, security concerns, and request for amenities and supplies.
  7. 10. is also used to measure efforts to meet budget targets.
  8. 11. assisits the sales and marketing department in delivering hospitality professionally.
  9. 14. make the guest feel at home
  10. 18. may rely upon the front office staff to act as an initial point of contract for potential employees in all departments.