TELEPHONE VERBIAGE AND ROOMSDEPARTMENT

Edit Answers
12345678910111213141516171819
Across
  1. 3. an arrangement to have something such as room
  2. 4. the most important in the hotel
  3. 8. handles the credit accounts receivable, accounts payable, and night audit
  4. 9. potential house count, security concerns and request for amenities and supplies
  5. 16. by knowing the guest preferences and offering options promptly
  6. 17. by calling or addressing by his name
  7. 18. vary the size and scope of the hotel
  8. 19. relies upon the front office to provide data on guest history and reservation for sleeping room
Down
  1. 1. assist the sales and marketing department in delivering hospitality professionally
  2. 2. is almost used to measure efforts to meet budget targets
  3. 4. relies upon the front office staff to provide a daily summary of financial transaction through prepared night staff.
  4. 5. maintaining gusts security
  5. 6. cooperate by relying message, providing accurate information on vouchers
  6. 7. communicate in room status and request for maintenance service
  7. 10. by anticipating his needs, providing timely or immediate attention and giving suggestion or options
  8. 11. must known the occupancy status of a room before attending to plumbing heating or air conditioning problems
  9. 12. may rely upon the front office staff to act as an initial point of contract for potential employees in all departments
  10. 13. make the guests feel at home
  11. 14. which often combines the functions of a marketing and sales department and a food and beverage department
  12. 15. by foreseeing his needs providing immediate attention, and complementing the guest