Telephoning

4. A telephone that is connected to a central switchboard has an _______________ number
6. Free to be seen or talked to
8. Another polite way of ending a business telephone call is " Nice _______________ with you"
10. Good telephone etiquette can make or ______________ a business relationship.
11. At the end of a business meeting you can say "Thank you for your _____________"
12. If you don't know the extension nummber you can get connected _________________

1. Behaviour that shows respect towards others.
2. The telephone call was _________________ from the switchboard to the managers office.
3. The place in a large office where telephones are connected
5. Being polite or courteous is called business _________________
7. Callers should always ________________ themselves by name
9. What you say first when someone answers the phone.