TeleService Representative

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Across
  1. 1. Administrative Message
  2. 2. TSR lifeline
  3. 5. full MBR
  4. 6. Modernized development worksheet
  5. 7. HI/SMI are both components of this
  6. 9. TII input screen
  7. 10. guide with TSR operating procedures
  8. 11. look up local office location/information
Down
  1. 1. abbreviated MBR
  2. 3. benefit estimate query
  3. 4. Houses a person's Social Security Card information
  4. 6. houses a TII recipients benefit information
  5. 8. assist with navigation at SSA.GOV
  6. 12. helps a NH manage benefits