Temco Logistics

4. Team calls dispatch and states the roads are too marrow to complete delivery they need to request this.
5. Restroom, Coaching, Meeting, Break, Lunch are what?
6. Customers old unit.
7. Every agent has worked with tabitha on this individually.
8. Starcenter has these to keep track of who calls in and why.
10. Talk time, Pause time, Number of calls per hour are called what?
12. Customers needs to call them to confirm replacements. Only this manufacturer needs customer confirmation.
14. Customer calls in to complain that their unit doesnt start but its plugged in.
18. Customer wants to return the unit within 30 days from delivery.
20. Delivery team damaged customers home.
21. Customer has a damage unit but refuses the replacement but wants the other option.
22. Customer is requesting to open their unit door the other way what can they request?

1. Customer needs these when installing units in the garage.
2. Routing purpose and only temco agents can see this but not manufactures or home depot.
3. When customers calls in and starts being aggressive you can transfer them where?
7. customer needs this in order to have one unit on top of the other.
9. Customer has the unit but needs to reschedule an install.
11. where appliances come from originally
13. You have these once a week.
15. Drivers calls customers 30 minutes prior to arrival.
16. customer has 48 hours to report damages/defective units to get.
17. When team goes out and doesnt have the unit on the truck we need to perform this to find the unit.
19. Customer cancels and needs this to get a refund.
23. Home depot calls in to request these to get the customer their refund.