Terminology

4. List of responders and must notifies that VRI may contact if the client has an emergency
5. Signal from a device in the form of a phone call to the Care Center
7. Another company that provides devices and services and we provide the call/alarm monitoring
8. We called EMS to respond to an emergency situation
12. When the alarm page opens, a script appears to prompt your conversation with the client
13. A friend or family member that is able to respond to the emergency or non-emergency need of the client within 15 minutes
14. Code that describes client did not respond over the unit or by phone
15. End user of VRI services

1. Mobile Device runs off a cellular network and can detect where the client is located when they press their button
2. Works for an agency to assess and coordinate services for client’s health and well being
3. Device that can detect when a fall has occurred
6. Quality Assurance
9. Order or authorization to provide a new client with VRI services
10. Describes the six referral sources and billing categories from which we receive new clients
11. Home Service Representative. Field reps that are responsible for installing and servicing equipment in client’s homes