Terminology

2. control: The process of monitoring and managing the stock levels of cleaning supplies, linens, and other housekeeping-related items to ensure an adequate supply is available at all times.
5. areas: Refers to the common spaces in a hotel, such as lobbies, corridors, elevators, stairwells, lounges, and restrooms, which require regular cleaning and maintenance.
7. A staff member responsible for cleaning and maintaining guest rooms, public areas, and other designated spaces in a hotel or lodging facility.
9. cleaning: A thorough and comprehensive cleaning process that involves detailed cleaning of all surfaces, fixtures, and furnishings in a room or designated area.
10. : An evening service provided by the housekeeping department, where staff members visit occupied guest rooms to tidy up, replenish supplies, and prepare the room for sleep.
12. Refers to the bed sheets, pillowcases, towels, and other fabric items used in guest rooms, which are regularly changed and laundered by the housekeeping department.

1. and found: A designated area or department where lost items found by housekeeping or other staff members are kept until they can be returned to their owners.
3. Also known as a chambermaid or housekeeping attendant, this staff member is responsible for cleaning and preparing guest rooms.
4. cart/trolley: A mobile cart or trolley used by housekeeping staff to transport cleaning supplies, linens, and equipment throughout the property.
6. attendant: A staff member responsible for collecting, sorting, washing, drying, and folding the hotel's linens and other laundry items.
8. supervisor: A staff member who oversees and coordinates the activities of the housekeeping department, ensuring that cleaning standards are met and tasks are completed efficiently.
11. Housekeeping staff members responsible for inspecting cleaned rooms or areas to ensure they meet established cleanliness and quality standards