Terminology Day 1

3. Site document giving instructions how to submit the records via fax or mail.
6. The client provides Change Healthcare with an address to locate the requested chart for a patient.
9. Protects a patient’s personal health information and combats abuse, waste and fraud.
11. A tool used to measure the quality of care and services that the Health Plan provides to its Members.
13. It is always important to verify DOB with the Provider’s office to ensure we have the correct patient.
14. CR chart status
16. Information specific to each Provider’s location in OPM. This will include Group Name, Address, (street, suite number, city, state, and zip code), Telephone and Fax Number.
17. Doctor’s notes within the chart detailing a patient’s visits.
18. Document from the Health Plan explaining the Review and their affiliation with Change Healthcare.
19. A patient’s chart (history/documentation) of their medical visit.

1. U status of a chart
2. AP; Fax, Mail, Invoice, copy center, Secure Dropbox
4. Any Doctor’s office, Hospital, etc. where a patient’s chart may be located.
5. DE chart status
7. A request for medical records to be submitted via facsimile (fax) or via US Postal Service (mail).
8. The type of facility where the patient received medical care.
10. Consists of a Provider Introduction Letter, Provider Confirmation, Fax/Mail Request, Fax/Mail Instructions and Patient Pull List.
12. A review to verify the health status of the patient(s) to ensure the health plan is billing CMS correctly.
15. Each time a client hires us to perform a new chart retrieval job; a new project is created by the Account Manager for that client.