Across
- 3. opinions, comments and expressions of interest in a product, a service
- 5. intentions and direction of an organization as formally expressed by its top
- 6. a complaints-handling process
- 8. information information required to be controlled and maintained by an organization and the medium on which it is contained.
- 10. management person or group of people who directs and controls an organization at the highest level
- 12. effect of uncertainty
- 14. satisfaction customer’s perception of the degree to which the customer’s expectations have been fulfilled
- 15. confirmation, through the provision of objective evidence, that specified requirements have been fulfilled
- 17. document stating results achieved or providing evidence of activities performed
Down
- 1. evidence data supporting the existence or verity of something
- 2. step in the process at which control measure(s)is (are) applied to prevent or reduce a significant food safety hazard to an acceptable level, and defined critical limit(s) and measurement enable the application of corrections
- 3. safety assurance that food will not cause an adverse health effect for the consumer when it is prepared and/or consumed in accordance with its intended use
- 4. introduction or occurrence of a contaminant including a food safety hazard in a product or processing environment
- 7. degree to which a set of inherent characteristics of an object fulfills requirements
- 9. ability to apply knowledge and skills to achieve intended results
- 11. limit measurable value which separates acceptability from unacceptability
- 13. systematic independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
- 16. basic conditions and activities that are necessary within the organization and throughout the food chain to maintain food safety