Across
- 3. needs to be checked when a supervisor has to reach back out to the customer
- 7. cannot find a brand in the brand library
- 9. reassigning a case to a specific user or queue
- 11. needs to be checked for Incident & Food Safety scenarios
- 12. examples: in progress, escalated, closed
- 15. articles are housed here with general info and processes
Down
- 1. the Resolution for Incidents & Food Safety
- 2. what we type in the Vessel ID field if the vessel ID is not populating after copying & pasting from the BMT spreadsheet or OrderLord
- 4. a documentation of an interaction
- 5. integrated with salesforce; how to manage inbound calls and emails
- 6. our notes about the interaction that is important to capture
- 8. copy & paste brand name here
- 10. the icon where emails can be accessed and replied to
- 13. a contact
- 14. the field where we copy & paste the body of the customer's email