ELP Batch 7 Review

2. Career __ is development defined by the individual’s needs rather than rank
9. A moment of __ is when an interaction occurs between a customer and the service provider
10. “We are trying our best, but we really do not know what we are doing.”
11. __ Leader understands how to communicate with associates to drive stronger engagement
16. ___ Management align individual contributions to organizational strategy
18. Anyone who benefits or suffers from the way you work
19. Team development stage where the team is predictably winning
21. The human and relational side of the process of providing the products and services required
22. High Impact ___ is coaching people for breakthrough results

1. “We care. We deliver our promises. We are committed to our customers.”
3. Systems and transactions that provide products and services required
4. is the cornerstone of every relationship
5. __ Learning is the 10% in the 70-20-10 model
6. Team development stage where there is conflict
7. is the cornerstone of every relationship
8. Support and encourage people to manage their own learning in order that they may maximize their potential, skills, and improve their performance
12. “We don’t care!”
13. Team development stage where everyone is effectively competing
14. “You are just a number. We are here to process you.”
15. Customer ___ Value is he reason that customers choose to remain loyal to a company or an organization
17. Team development stage where one is still feeling his way
20. Performance __ is the assessment for rating employees performance periodically