Across
- 2. tracks the average dollar amount spent each time a customer places an order on a website or mobile app
- 4. project announcement posted publicly indicating bids for contractors to complete the project
- 7. sales methodology used to move the sale through the stages
- 9. customer satisfaction score on a scale of 1- 10
- 10. the value of the contracted recurring revenue components of term subscriptions
- 12. sets the expectations between the service provider and the customer, describes the products or services to be delivered, specifies the single point-of-contact for end-user problems, and outlines the metrics by which the effectiveness of the process is monitored and approved
Down
- 1. a metric that measures how much a contract is worth after it's been executed, including recurring revenue and fees
- 3. a goal-setting framework for defining and tracking objectives and outcomes
- 5. propaganda tactic used in sales, marketing, public relations, politics, polling, and cults to influence perception by disseminating negative and dubious information, and a manifestation of the appeal to fear
- 6. a metric that shows how much an ongoing customer contract is worth by averaging and normalizing its value over a year
- 7. a contract that details the responsibilities and obligations of two parties to each other
- 8. a plan or a feasibility study to see if a product can be transformed into reality
- 9. a contract through which the parties agree not to disclose information covered by the agreement
- 11. a metric used to understand the profitability of an investment
- 12. part of both project and contract management that helps guarantee the work for a project will be done according to certain guidelines and expectations