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Across
  1. 2. What term describes a widespread or large-scale problem or issue that affects multiple customers or areas?
  2. 3. What term describes a significant error made by the telecommunications company that affects many customers' bills?
  3. 5. What term describes a credit given to a customer as a gesture of goodwill, rather than for a specific issue?
  4. 6. What term describes an error made by the telecommunications company on a customer's bill?
Down
  1. 1. What term describes a problem or issue that affects a particular customer's account or service?
  2. 4. What term describes the goal of keeping a customer satisfied and loyal to the company?