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Across
  1. 4. - Platforms like Facebook and Twitter.
  2. 9. - Revenue-generating department.
  3. 10. - Potential customer.
  4. 11. - Specific audience for marketing efforts.
Down
  1. 1. - Direct communication channel.
  2. 2. - Optimizing for search engines.
  3. 3. - Measure of marketing effectiveness.
  4. 5. - Information shared with the audience.
  5. 6. - Paid promotional content.
  6. 7. - Company identity.
  7. 8. - Content marketing platform.