Across
- 3. hotel and travel deals are referred to as ______ deals?
- 4. you need to do this get to the root cause
- 6. you do this in acknowledgement when they had bad experience
- 8. Falls under concessions
- 10. not passing the buck
- 12. what do we offer when a customer has a bad experience?
- 13. before issuing a refund, you will need to see if the customer and the voucher is ___ for a refund?
Down
- 1. what is it to say sorry and thank you
- 2. Amazon Local customer purchases it from Amazon Local
- 5. this is done while acknowledging your customer
- 7. At Amazon, we ____ over our customers.
- 9. who would the customer need to call if they want to use the paid value
- 11. what do you do when there is a systemic issue?