Text - Instant Messaging Standard

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Across
  1. 3. Use text for brief,___________ communication
  2. 5. We provide the best service possible by performing a call back or providing __________ information
  3. 8. Communication must be professional, ___________, and respectful
  4. 10. All employees are _____________ for adhering to the standard
  5. 11. Consider possible ________ when sending texts
  6. 13. Instant messaging context must be _____________ and business related
  7. 14. Instant messaging is not a ______________ for email
Down
  1. 1. Identify sales and ________ opportunities
  2. 2. Employees may utilize instant messaging for brief internal communication that is related to __________ purposes
  3. 4. Do not use text ____________ or abbreviations
  4. 6. Content must not include confidential on non-public bank _____________
  5. 7. Each text message sent to customers must be _____________ for spelling, grammar, and content
  6. 9. Texts should be ___________ to as soon as possible after receipt
  7. 12. Information transmitted via text or instant messaging is not _________