Across
- 3. the main centre that takes text relay calls
- 7. the number of people on a 18000 call when connected to the Emergency Authority
- 8. a word that alerts the system help may be needed
- 9. a call that has been received in the last 15 minutes
Down
- 1. what message should be sent if a customer sends a non specific request
- 2. the number of minutes we wait for a customer to respond
- 4. the handover that must be given on all text relay calls
- 5. to allow anyone to use the eSMS service they must first do this
- 6. no textphone detected, handset down can be ....... without speech
- 10. if a customer does not respond it is classed as what kind of call