Thank You Ma'am

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Across
  1. 6. precisely
  2. 7. shook noisily
  3. 9. the action a person decides to take
  4. 11. a type of leather
  5. 12. let go of
  6. 13. at which time
Down
  1. 1. accomplished despite challenges
  2. 2. the ability to understand and share another person’s feelings
  3. 3. weak
  4. 4. allow
  5. 5. empty
  6. 8. the results of an action
  7. 9. kindness; understanding
  8. 10. pulled suddenly and sharply