Thanks & Gratitude

3. Site to log your Volunteer Hours
6. R in WeCare
9. R in F.R.O.G.
12. How we understand what is important to our customers by using Foundational questions to provide solutions that fit their financial needs
17. Top 5 Behavior, Answer the phone in _____ rings and do not allow the caller to go into voicemail during business hours
19. Personal attributes that influence how well we can work or interact with others. These make it easier to form relationships create trust and dependability and lead teamswith people,

1. Place to log events such as @Work, Financial Education, Business Networking - Community Activation _______
2. C in WeCare
4. _____ What's Important, M&T Tag Line
5. A in WeCare
7. E in WeCare
8. Thanks & Gratitude month
10. G in F.R.O.G.
11. How we actively listen to customers to understand what is important to them now and in the future. We do this by establishing a clear follow up plan
13. O in F.R.O.G.
14. Top 5 Behavior, Wear nametag on _______ shoulder
15. List of customers based on customer activities & milestones
16. F in F.R.O.G.
18. Conversation Guide