THD Acronyms and Lingo

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Across
  1. 4. Easy to _____
  2. 5. Find, Inquire, Relate, Solve, Thank
  3. 8. Efficient ___________
  4. 9. A safety program, newsletter, and broadcast
  5. 14. BOB - Bottom of _________
  6. 15. Front End
  7. 16. Voice Of __________; survey, previously Employer of Choice survey
  8. 18. Knowledgeable ______
  9. 19. _________ availability
  10. 20. MITCH - Merchandise In The Customers _______
  11. 22. MAC - Measure And ________
  12. 24. Likelihood to shop again
  13. 25. __________ Promise - our pledge: delivering the most convenient experience and best value
  14. 27. LISA - _________ InSide All
Down
  1. 1. Home Depot Protection Plan
  2. 2. OSA - On _______ availability
  3. 3. The Company’s set of behaviors that governs customer service.
  4. 6. POS (Point of ______)
  5. 7. Four pillars to deliver the ultimate customer experience through Orange Promise
  6. 8. Associates are 20% more accurate when they follow the correct _______ order.
  7. 10. Friendly, Accurate, and Safe Transactions (formerly Front End Accuracy and Service Transformation)
  8. 11. SCO (Self ____________)
  9. 12. ________ are often the only associate a customer will interact with
  10. 13. GET - _______, Engage, Thank
  11. 17. Large display of products at end of aisle
  12. 18. HAM - ________ All Merchandise
  13. 21. LANA - Look _______ Not Alike
  14. 23. Missed scans impact sales, on-shelf availability, and _______
  15. 26. _________ Of Customer; survey