Across
- 2. Offering extra services and thanking the customer will ______ the customer
- 3. _______is handling complaints and obtain commitments
- 4. ______ is a greeting the customer
- 6. the customer's needs
Down
- 1. -unveil the 'Design story' and encourage for trial
- 2. Where one thing is more than the other, there is an _______
- 5. Loyalty points, guarantee, warranty and After sales service is conveyed to customer at this stage