The ABCs of CAT

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Across
  1. 2. Acronym used by Customer Service Representatives to indicate that a Customer made a purchase or payment using a different card or payment
  2. 5. Provisional Credit
  3. 7. CB
  4. 9. Posativity team within CAT
  5. 10. Past Time Limit
  6. 11. Merchant Credit
  7. 14. Process chargeback or pre-arbitration
  8. 15. A unique number that is assigned to your merchant number when you apply for an account with us
  9. 17. Representment documentation from the merchant to support their side of the claim
  10. 18. Closing the claim not in the customer's favor, recommending rebill
  11. 19. Card Holder
  12. 20. The “A” in the acronym ARN stands for ______.
  13. 21. Expedited Billing Resolution Form - form used during non-fraudulent disputes that can be provided in place of the Customer's written complaint in order to complete a chargeback
Down
  1. 1. Cats of Reason or team within CAT that helps answer questions and provide refresher training
  2. 2. Point of Sale
  3. 3. A central repository of MasterCard fraud data from which all MasterCard security and risk management tools are derived.
  4. 4. Placing a claim in workbasket, used for waiting on additional documentation (Merchant representment, Customer Response, etc.)
  5. 6. Claims Processing Center
  6. 7. Claim level is a tab in AEGIS where claim is created and worked by the Claim Owner
  7. 8. Compliance and Arbitration Team
  8. 10. Primary Account Number also known as card number
  9. 11. Merchant Disputes
  10. 12. Recommendation CAT makes to CO base of review of claim or denying the claim
  11. 13. The AVS tool verifies a Customer’s _____ to help prevent fraud and chargebacks.
  12. 16. Items Per Hour
  13. 19. Claim Owner