Across
- 2. your organization about policies/procedures
- 5. contact with customers. Don't wait to be approached
- 6. customers through any complicated process
- 11. patrons outstanding service
- 13. body language that says, "I'm here to help"
- 14. co-workers
- 16. people fairly
- 17. what's important. Patrons come before internal processes
- 20. answers if you don't have them
- 22. say, "that's not my job."
- 23. your own. Don't pass the buck.
- 24. appropriately for work
Down
- 1. at work on time, prepared, with a smile
- 3. with patrons, show understanding
- 4. as much as possible about the library and its products/services
- 7. your personal problems at the door
- 8. your reasoning and offer alternatives
- 9. quickly and efficiently to customers
- 10. in the library and the services
- 12. that your customers are satisfied
- 15. an attitude of service
- 18. in on how you can help by listening more and talking less
- 19. your manners
- 21. and yell back never!
- 25. clearly and professionally