Across
- 3. - competence expected by a professional
- 4. - knows the area well
- 6. listening - being fully engaged
- 7. - exchanging information
- 9. service - support provided by a team to its customers through the whole process
Down
- 1. - expert skill & knowledge in a specific field
- 2. - discussion aimed reaching an agreement
- 5. planning - defining a strategy or direction
- 8. - yours to sell and buy
- 10. - the best outcome